Remote working and impacts on mental health

Remote work is when employees work from somewhere that is not the principal office of their employment. This type of work has become more common since the COVID-19 pandemic. During this period, many businesses had to shut down or relocate their offices to employees’ homes because of lockdowns. Typically, a remote employee’s work location includes … Read more

Should VET organisations train learners to become virtual assistants?

There is still a widespread perception of virtual assistants as providing only basic services like booking (flights, accommodation, venue for events, etc), dealing with standard, repetitive tasks (e.g. posting, updating information on websites) or processing data in a semi-automated manner based on predefined scenarios. Such tasks seem rather discouraging in terms of planning a career, … Read more

How can a virtual assistant’s activity support inclusion?

What is inclusion? Inclusion means respect and ensuring that differences are not barriers to the engagement and participation of all people. Virtual assistants and inclusion  Inclusion as a way of social responsibility should come with any job. Virtual assistants should also be familiar with ways in which they can implement more inclusive practices. Inclusion can … Read more

My Portfolio as a Virtual Assistant (VA) aka “What to answer when family and friends ask what I do as a VA”

If you think about working as a virtual assistant and have started talking about it around you, you might have seen some eyebrows raised in confusion as an answer. So, what can you say to friends and family when talking about your job? A generic definition could be: A Virtual Assistant provides administrative, creative, or … Read more

The importance of customer feedback

Receiving feedback time by time is very important to keep your motivation high, be updated about your client’s needs, and improve your personal and professional skills. Remember, if you are more effective in your job, your customers will be satisfied, which can cause a constantly growing client network. It is more and more popular and … Read more

Administrative Assistants: Overcoming Procrastination

What Is Procrastination? Before we begin, it is important to clarify what exactly procrastination is and what is it not. Administrative assistant roles demand strong time management, concentration, and abilities to multi-task. Procrastination is the enemy! Many people confuse procrastination with laziness. This framing is unhelpful can further fuel procrastination. A fear of failure, a … Read more

What is a virtual assistant?

If when you hear about “virtual assistants”, you think about digital virtual assistants such as Apple’s Siri or Amazon’s Alexa, it might be a good idea to learn more about this new career! A virtual assistant (VA) is a person who provides support services to a business from a remote location. The term “virtual assistant” … Read more